Sunbanks Resort Policies & Important Information

Music Festivals

All music festival reservations must be booked by phone by calling 509-633-3786, Ext. 1.

Music festival reservations cannot be booked online and will appear as unavailable online for festival dates.

  • All music festivals are 21 years of age or older.

  • No pets are allowed during music festivals.

Privacy Policy

Sunbanks Resort and its partners do not sell or share guests' personal or financial information.

Information collected by Sunbanks Resort is used solely for the purpose of:

  • Making and managing guest reservations

  • Processing payments

  • Protecting against damages and processing future reservations

Credit card information is stored in an encrypted and secure system for authorized future charges related to damages or reservations.

For additional information, please review the privacy policies of our processing partners:

  • BridgePay Network Privacy Policy

  • Firefly Reservations Privacy Policy

Cancellation Policy

All cancelled reservations are subject to a cancellation fee, regardless of when the reservation was made or the reason for cancellation.

  • Reservations cancelled within 7 days of the scheduled arrival date are non-refundable.

  • Reservations cancelled more than 7 days before the scheduled arrival date will be subject to a 60% cancellation fee.

Refund Policy

There are no refunds for late arrivals or early departures, regardless of the reason.

Reservation clerks cannot issue refunds without management approval.

To request a refund, the guest must complete a refund request form in its entirety. All requests are subject to management review and will be processed according to management's review timeline. Submitting a request does not guarantee a refund.

Guest Account Credits

Guest account credits cannot be applied to reservations made online.

If you have an available account credit and would like to use it toward a reservation, please call Sunbanks Resort at 509-633-3786, Ext. 1 to make your reservation.

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